Support

If you have a question about Project Pacer, first consult online help. If you cannot find the answer, you can send electronic mail to documaker@aol.com. Be prepared to send the following information:

1. The version number of Project Pacer that you are using.

2. The type of hardware that you are using.

3. The exact wording of any messages that appeared on your screen.

4. A description of what happened and what you were doing when the problem occurred.

5. A description of how you tried to solve the problem.

You should expect to receive a response within 1-3 business days.

For additional information, send electronic mail to documaker@aol.com

MAIL POSTAL CORRESPONDENCE TO:
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DocuMaker Communication Solutions
1008 Tenth Street, PMB #456
Sacramento, California 95814-3502

TELEPHONE SUPPORT:
(253) 595-0700

FAX SUPPORT:
(253) 595-0700

Technical support and product update information is available between the hours of 9:00 AM and 5:00 PM (PST) Monday through Friday. Please have the following information available for support when you call:

• Brand name and model of your computer system, mouse, video adapter and monitor.
  
• Operating system version number.
  
• A description of the problem, how it occurred, and how to reproduce it.